Frequently Asked Questions

    Have Questions? We've got answers! Below, you will find information about Biiibo, the PRO subscription, orders, refunds, etc. If you don't see your question, please contact us via live chat, email, or phone (we love chatting with our customers).

    The Biiibo PRO subscription renews every month but can be cancelled at any time with no cancellation fees. If you have purchased our annual subscription, you can also cancel the service, however, you will remain subscribed until your yearly renewal date. We cannot issue refunds for annual membership, but will ensure we do not charge your subscription fee when you cancel your renewal.