Frequently Asked Questions
Have Questions? We've got answers! Below, you will find information about Biiibo, the PRO subscription, orders, refunds, etc. If you don't see your question, please contact us via live chat, email, or phone (we love chatting with our customers).
Biiibo is an on-demand delivery service with an extensive online marketplace(14,000+ products) focused on construction materials and supplies. As your last-mile delivery service, we aim to stay true to our ethos. No-fuss. No hassle. Just on time and under budget.
Say goodbye to last-minute trips to the local building supply store! With Biiibo PRO, you get Unlimited FREE same-day deliveries, an exclusive PRO early morning delivery window (6 AM - 9 AM), exclusive access to our custom run service, robust monthly activity and accounting reports, PRO pricing on a huge number of items in our catalogue, and access to exclusive PRO offers.
When you add up all the time saved by not having to leave your job-site, the money saved with your PRO pricing (and delivery) perks, and special promotions, you start to realize the true power (and cost savings) of having Biiibo as your job-site supplies & materials procurement partner.
Biiibo's PRO subscription comes in at $199 (no strings attached, cancel any time before your monthly renewal), or with a hefty 16% discount when you select the annual subscription. Learn more & sign up for PRO by clicking here.
Biiibo delivers in the Greater Toronto Area and select regions adjacent to the GTA. Want to know if we deliver to your town, ask us via our live chat feature. We are looking to expand into new cities! If you want Biiibo to come to your city, let us know via our live chat.
Log in to your existing account or register to create an account. Once you're logged in, please browse through our Biiibo catalogue, or shop directly from our supplier marketplace!
One by one, add items to your virtual shopping cart. At checkout, you will be asked for your payment information and your delivery address as well as delivery date.
If you can't find what you're looking for, the Biiibo customer service team can help! Contact our team through email, live chat or phone, and we'll be happy to add the item to your cart. This item will be considered a custom item and may incur a custom run fee.
Biiibo has multiple delivery options available to fit your needs.
Our same-day delivery option is the most economical - $60 for non-PRO members (fee for PRO members) within our main delivery zone. The window runs between 9:00 AM and 9:00 PM. The cut-off time to place a same-day delivery order differes slightly based on if you are looking for your delivery before 5 PM or 9 PM and if you are in our Main or Extended delivery zone.
|Delivery||Zones||Cut Off Time|
|Before 5 PM||Main Zone||12 PM, Same Day|
|Before 5 PM||Extended Plus Zone||5 PM, 1 Day Before|
|Before 5 PM||Extended Zone||12 PM, Same Day|
|Before 9 PM||Main Zone||3 PM, Same Day|
Are you a PRO member and have items you've already purchased and need Biiibo to pick-up and deliver to your job site? The custom run delivery option is what you need! Fill out our custom run request form to . Once we receive your request we will contact you and confirm the pick-up/drop-off. Please note, custom runs are not part of the free PRO delivery option, they are calculated based on KM driven and type/weight of the item being picked up.
Our team will need the following information:
- Pick-up Address
- Drop-off Address
- Invoice Number or Pick Up Number
- Item Description
- Item Quantity
- Item Weight
Custom runs are an exclusive service for PRO members, however this delivery option does incur additional fees based on KM driven and item(s) picked up. Once you submit your request, (here), we will contact you to confirm fee and schedule pickup and drop off.
We understand that things can change unexpectedly, and sometimes, you need to make changes to your order. If this applies to you, you can contact us, and we will be more than happy to make changes to your order. However, if the order has already left for delivery, we will not be able to make these changes. Any items added after the delivery has gone out will be charged as a new order.
Returns happen, we have a policy in place to make sure returned orders are processed as efficiently as possible. Returns must be scheduled through our customer support team.
Please note, returns are subject to special fees. Please see our Terms & Conditions - Returns policy
Generally, the return process can be broken down into 4 steps:
- Customer connects with customer support to arrange for pick-up
- Order is prepped by customer and ready for pick-up
- Biiibo drivers pick-up the order on a pre-scheduled day
- Once the order is received at our warehouse, it will be inspected and a refund issued via the payment method or Biiibo wallet credit - less any applicable fees like restocking or return delivery fees (where applicable).
Please note, all returned material must be:
- In as-received condition (new)
- Staged and ready for pickup (curbside)
- Not include Custom Items/Special Order Items/Custom Run Items
To make a return, please contact one of our team members by chat, email, or over the phone. Some items are final sale and not returnable, for all other items - kindly contact customer support for more information at 1 (844) 424-4426.
* Subject to change without notice.
You can cancel your order via the app or website. Please note we will charge you a $50 cancellation fee. Go to My Orders > Select Order > Cancel Order to cancel your order.
Once you subscribe, you will be charged $199 per month or $1999 for the year, based on the package you choose. Both packages will give you access to free unlimited same-day deliveries as well as exclusive perks and discounts. Save 16% with our yearly plan!
To cancel your Biiibo PRO subscription via the website, click on your name in the top right corner and go to My Account > My Subscription > Cancel Subscription. To cancel your Biiibo PRO subscription via the app, click on 'More' in the bottom right corner and go to My Subscription > Cancel Subscription.
The Biiibo PRO subscription renews every month but can be cancelled at any time with no cancellation fees. If you have purchased our annual subscription, you can also cancel the service, however, you will remain subscribed until your yearly renewal date. We cannot issue refunds for annual membership, but will ensure we do not charge your subscription fee when you cancel your renewal.