Have Questions? We've got answers! Below you will find info about Biiibo, the PRO subscription, orders, refunds, and much more. If you don't see your question, please contact us via live chat, email, or phone (we love chatting with our customers).
Biiibo is an on-demand delivery service with an extensive online marketplace(14,000+ products) focused on construction materials and supplies. As your last-mile delivery service, we aim to stay true to our ethos. No fuss. No hassle. Just on time and under budget.
Biiibo delivers in Southern Ontario and Vancouver, but stay tuned we are looking to expand into other zones. Express delivery is available in Vancouver, Toronto, Woodbridge, Etobicoke, Mississauga, Brampton and other cities in the GTA.
Say goodbye to trips to the local building supply store! With Biiibo PRO you get Unlimited FREE same-day deliveries, 50% off express deliveries (2 hours or less), robust monthly activity and accounting reports, and access to exclusive PRO offers.
That means you and your team spend less time waiting in line and more time on the job site.
The PRO subscription costs less than a small coffee - that's $0.99 for your first month and $99 thereafter. Want more savings? By signing up for the annual membership you get an additional 15% OFF the subscription fee.
Biiibo has multiple delivery options available!
Our same day delivery options run between 9:00 am and 5:00 pm. The cut off time to place an order is 1:00 pm same day.
Our scheduled delivery option has two windows available for booking.
- Scheduled morning deliveries will arrive between 9:00 am and 1:00 pm. The cut off time to place an order is 6:00 am same day.
- Scheduled afternoon deliveries will arrive between 1:00 pm and 5:00 pm. The cut off time to place an order is 10:00 am same day.
Our express delivery option gets you your building materials within two hours of when your order is placed. The cut off time to place an order is 3:00 pm same day.
Do you have items that you’ve already purchased and need Biiibo to pick them up? We can help with that through our custom runs! Contact our team through chat, email or phone and they will be happy to set up the order for you. Our team will need the following information:
- Pick-up Address
- Drop-off Address
- Invoice Number or Pick Up Number
- Item Description
- Item Quantity
- Item Weight
Custom runs are not included in the Biiibo PRO subscription, and are charged separately on a per kilometre basis.
To place an order, login to your existing account or register to create a new one at no cost. Once you’re logged in, browse through our Biiibo catalogue, or shop directly from our supplier marketplace! One by one, add items to your virtual shopping cart. At checkout, you will be asked for your payment information and the address of your delivery.
We understand that things can change unexpectedly and sometimes, you need to make changes to your order. If this applies to you, you can contact us, and we will be more than happy to make changes to your order. However, if the order has already left for delivery, we will not be able to make these changes. Any items added after the delivery has gone out will be charged as a new order.
We have a 7-day hassle-free return policy. To make a return, simply contact one of our team members by chat, email, or over the phone to set up your pickup. After the initial 7 days, we will continue to accept returns for up to 30 days with a restocking fee of 20%. After 30 days, we will no longer accept returns.
Please note that some items are final sale and not returnable. Kindly contact customer support for more information at 1 (844) 424-4426.
You can cancel your order via the app or website. Please note we will charge you a $50 cancellation fee. To cancel your order, go to My Orders > Select Order > Cancel Order.
Once you subscribe, you will be charged $99 per month or $999 for the year, based on the package you choose. Both packages will give you access to free unlimited same day deliveries. Save 15% with our yearly plan!
To cancel your Biiibo PRO subscription via the website, click on your name in the top right corner and then go to My Account > My Subscription > Cancel Subscription. To cancel your Biiibo PRO subscription via the app, click on ‘More’ in the bottom right corner and then go to My Subscription > Cancel Subscription
The Biiibo PRO subscription renews every month but can be cancelled at any time with no cancellation fees. If you have purchased our annual subscription, you can also cancel at anytime but you will remain subscribed until your annual renewal date.
Can’t find what you’re looking for? Biiibo can help! Contact our team through email, live chat or phone and we’ll be happy to add the item to your cart.