Frequently Asked Questions
Have Questions? We've got answers! Below, you will find information about Biiibo, the PRO subscription, orders, refunds, etc. If you don't see your question, please contact us via live chat, email, or phone (we love chatting with our customers).
Biiibo is an on-demand delivery service with an extensive online marketplace(14,000+ products) focused on construction materials and supplies. As your last-mile delivery service, we aim to stay true to our ethos. No-fuss. No hassle. Just on time and under budget.
Say goodbye to last-minute trips to the local building supply store! With Biiibo PRO, you get Unlimited FREE same-day deliveries, an exclusive PRO early morning delivery window (7-9am), 50% off express deliveries (2 hours or less), robust monthly activity and accounting reports, PRO pricing on a huge number of items in our catalogue, and access to exclusive PRO offers.
When you add up all the time saved by not having to leave your job-site, the money saved with your PRO pricing (and delivery) perks, and special promotions, you start to realize the true power (and cost savings) of having Biiibo as your job-site supplies & materials procurement partner.
Biiibo's PRO subscription comes in at $199 (no strings attached, cancel any time before your monthly renewal), or with a hefty 16% discount when you select the annual subscription. Learn more & sign up for PRO by clicking here.
Biiibo delivers in Southern Ontario (Greater Toronto Area and London) and the Vancouver Metropolitan Area. Stay tuned because we are looking to expand into new cities soon! If you want Biiibo to come to your city, let us know via our live chat.
Log in to your existing account or register to create a new one at no cost to place an order. Once you're logged in, please browse through our Biiibo catalogue, or shop directly from our supplier marketplace!
One by one, add items to your virtual shopping cart. At checkout, you will be asked for your payment information and your delivery address.
If you can't find what you're looking for, the Biiibo customer service team can help! Contact our team through email, live chat or phone, and we'll be happy to add the item to your cart. This item will be considered a custom item and may incur a custom run fee.
Biiibo has multiple delivery options available to fit your needs!
When you have some give in your schedule, our same-day delivery option is your best bet and is very economical. The window runs between 9:00am and 5:00pm. The cut-off time to place a same-day delivery order is 2:00pm.
Our scheduled delivery option has multiple windows available for booking for all our customers, however the earliest 2-hour delivery window (7am-9am) is open to PRO subscribers only. All 2-hour delivery windows are first come first serve. Each time slot closes 3 hours before the delivery window (or when it is full).
When you are pressed for time, our express delivery option gets you your building materials within two hours of placing your order. The cut-off time to place an express delivery order is 3:00 pm (same day).
When you need to get the job done quickly, express deliveries can help. Express deliveries cost $100 per run for non-PRO customers (50% OFF with PRO). Our team makes every effort to deliver the order within 2 hours of the order being confirmed.
If you are looking to place an Express delivery order, please keep the below in mind:
- Express deliveries must be within our Express Delivery Zone. See map for Toronto Zones and Vancouver Zones
- Express deliveries are available in the GTA & Vancouver. Currently this service in not available in London, ON.
- Product ordered must NOT be greater than 16' in length (some exceptions may apply, please speak to our customer service team).
- The total order must NOT exceed 3000lbs in weight.
- Custom order items are not available for express delivery.
Do you have items you've already purchased and need Biiibo to pick them up? We can help with that through our custom runs! Fill out our custom run request form. Once we receive your request we will contact you and confirm the pick-up/drop-off.
Our team will need the following information:
- Pick-up Address
- Drop-off Address
- Invoice Number or Pick Up Number
- Item Description
- Item Quantity
- Item Weight
Custom runs are not included in the Biiibo PRO subscription and are charged separately on a per-kilometre basis.
We understand that things can change unexpectedly, and sometimes, you need to make changes to your order. If this applies to you, you can contact us, and we will be more than happy to make changes to your order. However, if the order has already left for delivery, we will not be able to make these changes. Any items added after the delivery has gone out will be charged as a new order.
Returns happen, we have a policy in place to make sure returned orders are processed as efficiently as possible. Returns must be scheduled through our customer support team.
Please note, returns are subject to special fees. The fee schedule differs between our PRO and Regular customers, for full details and the fee schedule please see our Terms & Conditions - Returns policy
Generally, the return process can be broken down into 4 steps:
- Customer connects with customer support to arrange for pickup
- Order is prepped by customer and ready for pickup
- Biiibo drivers pickup the order on a pre-scheduled day
- Once the order is received at our warehouse, it will be inspected and a refund issued via the payment method or Biiibo wallet credit - less any applicable fees like restocking or return delivery fees (where applicable).
Please note, all returned material must be:
- in as-received condition (new)
- staged and ready for pickup (curbside)
- not include Custom Items – Special Order Items
To make a return, please contact one of our team members by chat, email, or over the phone. Some items are final sale and not returnable, for all other items - kindly contact customer support for more information at 1 (844) 424-4426.
* Subject to change without notice.
You can cancel your order via the app or website. Please note we will charge you a $50 cancellation fee. Go to My Orders > Select Order > Cancel Order to cancel your order.
Once you subscribe, you will be charged $199 per month or $1999 for the year, based on the package you choose. Both packages will give you access to free unlimited same-day deliveries. Save 15% with our yearly plan!
To cancel your Biiibo PRO subscription via the website, click on your name in the top right corner and go to My Account > My Subscription > Cancel Subscription. To cancel your Biiibo PRO subscription via the app, click on 'More' in the bottom right corner and go to My Subscription > Cancel Subscription.
The Biiibo PRO subscription renews every month but can be cancelled at any time with no cancellation fees. If you have purchased our annual subscription, you can also cancel the service. However, you will remain subscribed until your yearly renewal date.